Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your orders quickly, safely, and transparently.

1. Shipping Locations
We ship to most countries worldwide. Orders placed with shipping addresses in restricted or unsupported regions may not be processed. If your country is unavailable at checkout, please contact us for assistance.

2. Shipping Costs
We offer Free Standard Shipping on all orders. There are no additional shipping fees at checkout.

3. Order Processing Time
Orders are processed within 1–3 business days, Monday through Friday. Orders placed after the daily cut-off time will be processed on the next business day. Orders are not processed on weekends or public holidays.
Order Cut-Off Time: 12:00 AM (UTC)

4. Quality Control
Some orders may require additional inspection, testing, and quality control before shipment. This ensures your item is properly verified, safely packaged, and ready to use before it leaves our facility.

5. Estimated Delivery Time
After an order has been processed and shipped:

  • Transit Time: 7–20 business days, Monday through Friday
  • Total Estimated Delivery Time: 8–23 business days from the date the order is placed

Delivery times vary by destination, carrier delays, customs processing, weather conditions, or other unforeseen circumstances. Remote regions may take slightly longer.

6. Shipping Carriers
Orders are shipped using reliable international and local carriers, which may include major postal services and courier providers depending on your region.

7. Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number. Tracking information typically becomes active within 24–48 hours after shipment.

8. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

9. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional shipping costs to resend the package.

10. Address Changes
If you need to update your shipping address, please contact us within 24 hours of placing your order. Once an order has been shipped, we may not be able to modify the delivery address.

11. Damaged Packages
If your order arrives damaged:

  • If possible, refuse the delivery from the carrier.
  • Contact our customer support team immediately.
  • Provide photos of the damaged packaging or product.

Our team will review the issue and assist you with a replacement or solution as quickly as possible.

12. Contact Information
If you have any questions regarding shipping, please contact us through our website's contact page or support email.

Trade name: forestline

Phone number: +447354889074

Email: support@forestline.store